NABH Certification
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Doctors’ Code of Practice

1. Transparency and Honesty:

  • I will provide a printed schedule of my fee for office visits, procedures, testing and surgery, and provide itemized bills.
  • I will inform you of my qualifications to perform the proposed diagnostic measures or treatments.

2. Patient Friendly:

  • I will schedule appointments in such a manner that it will allow me the necessary time to interact and examine you with minimal waiting times & listen to your problems and concerns without interruptions or distractions.
  • I will encourage you to bring a friend or relative into the examining room with you.

3. Effective Communication for Patient Education

  • I will explain your prognosis, further diagnostic activity and treatment in simple terms such that it facilitates easy understanding to you.
  • I will prescribe an Information Therapy, and discuss your diagnostic, treatment and medication options, to enable you to make well-informed decisions.
  • I will not proceed until you are satisfied and convinced that you understand the benefits and risks of each alternative, and I have your agreement on a particular course of action.

4. Implement the patient charter

  • I will publish the patient charter in English, Hindi and the local languages.
  • I will display the patient charter prominently and at multiple locations in the healthcare provider setting.
  • I will implement the patient charter in its true