NABH Certification
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Other Services

Ambulance:

Ambulance services are available for patients in case of emergencies, transportation to other hospitals for investigations. The operations staff or nursing staff will assist in availing the ambulance services. Pickup and drop charges are billed separately.

Drinking Water:

Safe potable water is available on every floor.

Housekeeping:

The housekeeping department will be responsible for the cleanliness in the room. Cleaning is normally carried out in the morning and evening. Patient’s co-operation is requested to ensure that the room is cleaned properly.

Information:

The Guest Relation located on the ground floor will be happy to assist with travel related queries and any other information.

Lost and Found:

All lost and found articles are handled by the Security department. The department will contact the patient/relative in case ownership is traceable and will hand over the same. Any lost and found items will be retained for one month only.

Unclaimed Baggage / Articles:

The patient is requested not to leave any baggage or belongings unattended at any point of time. In case any unattended baggage or suspicious looking material is spotted or found, it is expected to be brought to the notice of hospital staff

Mails, Packages, Flowers and Food from outside the hospital:

All mails and packages will be delivered to the patient’s room. Please note that flowers, fruits and meals from outside the hospital will not be allowed as per the infection control policies.

Meals:

Diet will be decided by the treating consultant and /or the dietician. It is important that the patient is not served any other food without the knowledge of dietician. It is advised not to consume food from any other source including your home during the hospital stay. In case of any queries regarding the diet plan, the dietician will assist and evaluate the diet needs. The canteen offers a wide range of cuisine for the comfort of patient’s companion.

Meal Timings:

Refreshments, snacks and meals will be served at various times and also depending on the diet prescribed.

The timings are as:
Meals Type Timings
Dinner 07:00 pm to 08:00 pm
Break Fast 09:00 am to 09:30 am
Lunch 12:30 pm to 01:30 pm
Snacks 04:00 pm to 04:30 pm

Telephone:

All patient beds have access to telephone services at additional charges. However, the staff should be kept informed in case of external call facility requirement. Details of all calls made will be provided during discharge. All calls will be connected to the patient’s extension number only between 7 am - 9 pm. After 9 pm, all calls will be screened in order to ensure that the patient is not unduly disturbed and gets adequate rest.

TV Policy:

Special rooms are provided with television sets. The TV remote control will be handed over to the patient after admission. Any problems with the TV set should be reported to the nurse who will address the issue.