NABH Certification
logo logo

Patients’ Rights

1. Care:

  • Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socio-economic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations.
  • Right to be heard to his/her satisfaction without the doctor interrupting before completion of narrating their entire problem and concerns.
  • Expectation from the doctor to write the prescription legibly and explain to the patient on the details on dosage, dos & don’ts & generic options for the medicines.
  • They have to be provided with information and access on whom to contact in case of an emergency.

2. Confidentiality and Dignity:

  • Right to personal dignity and to receive care without any form of stigma and discrimination.
  • Privacy during examination and treatment
  • Protection from physical abuse and neglect
  • Accommodating and respecting their special needs such as spiritual and cultural preferences.
  • Right to confidentiality about their medical condition.

3. Information:

  • The information to be provided to patients is meant to be & in a language of the patient’s preference and in a manner that is effortless to understand.
  • Patients and/ or their family members have the right to receive complete information on the medical problem, prescription, treatment & procedure details.
  • A documented procedure for obtaining patient’s and / or their family’s informed consent exists to enable them to make an informed decision about their care. This process is an important patient right and needs to practice with utmost diligence and transparency.
  • Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications to enable them to make informed decisions, and involve them in the care planning and delivery process.
  • Patients have the right to request information on the names, dosages and adverse effects of the medication that they are treated with.
  • Patients or their authorized individuals have the right to request access and receive a copy of their clinical records. Expect in MLC cases.
  • Patients have the right to complete information on the expected cost of treatment. The information should be presented as an itemised structure of the various expenses and charges. However based on the condition and response of the patient, there could be a difference between the estimation and actual.
  • Patients have the right to information on hospital rules and regulations.
  • Information on organ donation.

4. Preferences:

  • Patient has the right to a seek a Online Opinion by Gangamai Doctors on his/her medical condition.
  • Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her.

5. Right to redress:

  • Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider organisation or with government health authorities.
  • The patient has the right to a fair and prompt hearing of his/her concern.
  • The patient in addition has the right to appeal to a higher authority in the healthcare provider organisation and insist in writing on the outcome of the complaint.